FREQUENTLY ASKED QUESTIONS
If you need further information, you can see our frequently asked questions and if we haven’t answered all your questions there then please send us an email to email@example.com
All our rentals include: CDW insurance TPL insurance TP insurance Unlimited kilometers Breakdown assistance 24% VAT tax
There are no hidden fees. The calculator on our website gives you the total amount you have to pay, including all extra cost and 24% local Value Added Tax.
All our rentals include Collision Damage Waiver (CDW), Theft Protection (TP), Third Party Liability (TPL) and Personal Accident insurance. Excess is ISK 500.000 on normal 2WD cars and ISK 600.000 on 4x4, luxury and passenger vans. We also offer the following extras: Silver Insurance: The Silver insurance package lowers your excess, it includes Theft Protection, Third Party Liability, Personal Accident insurance and lowered excess liability CDW. The excess is ISK 100.000 on normal 2WD cars and ISK 150.000 on 4x4, luxury cars and passenger vans. Gold Insurance: The Gold insurance package includes Theft Protection, Third Party Liability, Personal Accident insurance, lowered excess liability CDW and Sand and Ash storm protection. The excess is ISK 100.000 on normal family cars and ISK 150.000 on 4x4, luxury cars and passenger vans. In addition the Gold insurance also includes Windows and glass cover and Gravel Protection. The excess on gravel, window and glass damages is ISK 25.000 on normal family cars and 50.000 on 4x4, luxury cars and passenger vans. Zero Excess Insurance. To give the renter a complete peace of mind, we offer Zero Excess insurance to reduce the rental excess to ZERO. The Zero Excess includes Theft Protection, Third Party Liability, Personal Accident insurance, lowered excess liability CDW and Sand and Ash storm protection. The excess is ISK ZERO, also in the case of Window, glass, gravel or Sand and Ash damages.
All our rentals are fully refundable until 48 hours before the reserved start time of the booking. Early returns are not refundable but unused rental days can be used as rental voucher for a second rental, valid for 365 days from the rental end date.
The Silver, Gold or Zero Excess insurances do not cover the following (as stated in our Terms and conditions): - Intentional damages or damages caused by gross negligence on the part of the renter. - Damages resulting from the driver being under the influence of controlled or illegal substances, or in any other way being unable to operate the vehicle in a safe manner. - Damages occurred by a race or test driving. - Damages occurred by war, revolution, civil unrest, or riots. - Damages caused by animals. - Holes and marks burned into seats, carpets, or mats. - Damages affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this. - Damages caused by driving on rough roads, e.g. to the transmission, the drive or drive shaft, and other parts in or attached to the chassis. - Damages to the chassis, or any part of the car, resulting from the vehicle scraping bottom on rough roads. The same applies to damages occurring when stones are thrown up, striking the underside of the car while being driven. The underside of the car is not insured. - Damages resulting from driving in places where driving is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. The car is not insured when crossing rivers or driving in water of any kind. - River crossing must be done with extreme care. - Damages to the car caused by driving on mountain roads and roads marked F on a map or a road sign, including Kjölur (road 35), Kaldidalur (road 550) and Sprengisandur (road 26) routes. (This does not extend to 4wd and all wheel drive cars accepted by Geysir for use on mountain roads – approved cars are insured on all marked roads and tracks). - Water damages to the car, its electrical system, accessories or engine. - Damages caused by sand, gravel, ash, pumice, or other kind of earth material being blown onto the vehicle. - No compensation will be paid for damage caused by sea spray/seawater, if the vehicle is transported by sea. - Reference is made to the general conditions for accident insurance (Icelandic:kaskótrygging) as set by TM insurance company at www.tm.is
Our basic CDW insurance included in all rentals has an excess of ISK 500.000 on normal cars and 600.000 on 4x4, luxury cars, passenger vans and motorhomes. We also offer the Silver and Gold insurance to lower the excess to ISK 100.000 on family cars and ISK 150.000 on 4x4 cars, passenger vans and motorhomes. On pickup Roots Travel does not require any deposit from the renter during the rental period.
Due to popular demand we started to accept debit cards as a form of payment under specific conditions. To rent with a debit card the renter must purchase our insurance bundle and leave a cash deposit matching the lowered rental excess.
Our minimum age requirement is 20 years and you need to have held a valid drivers license for at least 12 months. For motorhomes, passenger vans and luxury/modified 4wd cars, the minimum age requirement is 25 years.
Collecting your car
Our KEF airport office is open from 07:00 to 19:00 hrs every day. If you are arriving out of office hours arrangements will be made for your keys to be left in a box in reception. Once we have gathered your information we will send you a box number and access code on the day before the rental.
All our rentals include winter tyres from November 1st – April 15th
A valid credit/debit card in the driver's name with enough available funds to cover the rental excess is required at pickup. The credit/debit card must be valid for over 6 months after the rental period ends. We accept Master Card and Visa. Each driver must provide a driving license that they have held for 1 year or more. An international driving license is only required if the license is printed with non-Roman Alphabet. A rental voucher must be provided at the start of the rental. We do not require the voucher to be printed, mobile vouchers are accepted and encouraged.
We have two locations where you can collect your car: from our main office at Keflavik International Airport area; from key box service at Reykjavik City Domestic Airport. Go to our Location page to find a map.
There are a range of extras available that can be ordered when booking online or added when you collect the car. These range from special insurances, mobile wi-fi, GPS, to child seats and tow ropes. It can be viewed on our insurances and extras page
At Geysir we have a wide range of vehicles so unfortunately we can not guarantee the make and model of all of them. On our specialty 4x4 and luxury vehicles we will go above and beyond to make sure you get the car you selected. Sometimes we may have troubles providing the exact model and in those cases we reserve the right to provide you with a car in the same class or an upgrade
All modifications and changes can be done after you reserve. Upgrading your rental is possible and can be done before your arrival, at pickup and even after you arrive. All upgrades depend on availability. If you wish to modify your reservation before you arrive please contact our customer service on firstname.lastname@example.org
Unfortunately no refunds can be made for unused rental days unless the amendment has been made 48 hours before the rental start date.
On the road and car returns
In the case of a mechanical breakdown, Roots Travel offers an emergency roadside assistance available during office hours. Roots Travel also offers a 24/7 emergency phone if a car will break down out of office hours. Roots Travel has a wide net of service partners all around the island that can assist our customers in the case of a breakdown. In the case of an accident the customer must inform the breakdown assistance as soon as possible. Towing fees and other charges may apply if Roots Travel has to recover the car
You may not drive on mountain or highland roads, or roads marked “F” on a map or a road sign, unless the car is a 4 wheel drive or all wheel drive, intended and accepted for such use by Roots. The renter/driver may not drive the car where prohibited by law, i.e. off beaten tracks or marked roads, in unmarked paths or tracks, on beaches or other sandy areas, or any other trackless areas. Damage incurred while crossing rivers or large streams will not be covered by any insurance so any river crossing should be done with extreme caution. When planning a trip to Iceland we highly recommend planning your trip in advance and check out the road conditions before you set off. Up to date information about road conditions can be found on www.road.is
For any mechanical failures phone the Roadside Assistance team on 455 0005. They will find the best way to deal with the problem.
The speed limits are well marked on all roads and the maximum is 90 km/h on the open road, down to 30 km/h in built up areas. If caught speeding fines are very expensive.
If you´re unfortunate to get a parking ticket take it to any bank and pay it as soon as you can. It´s cheaper if you pay immediately. If Roots Travel has to deal with it there is an administration charge added to the price.
The short answer is you should exercise caution at all times. High winds are one of the main causes of damage and accidents and you should really try to restrict your travelling in these conditions. Always check the relevant agencies websites for up to date information and make your plans accordingly. Weather: en.vedur.is Roads: road.is and Safetravel.is
Your return location and time will be stated on your rental contract. If you wish to change these details you must let us know as soon as you can in our phone 455 0000 or on rootstravel.com. Always leave the minimum of two hours between the vehicle return time and your flight check-in time.
When you return to a Roots Travel location, make sure the fuel tank is completely full, take all your luggage out of the car and take the keys into the office. The process usually takes a few minutes. However, if damages are to be dealt with it will take longer. It is the renter´s responsibility to leave enough time between returning the car and the flight check-in time. If you are returning after our opening hours you put the keys in our drop-box which is inside of our lobby and our staff will inspect the car as soon as our office opens.
In case of a puncture or damage to tyres it is the renter´s responsibility to have it repaired. As pointed out in the registration slideshow, insurance does not cover damage to tyres or wheels. If the tyre pressure warning light comes on you should stop at the first petrol station or garage and use the air line to check the pressure. (The pressure chart is found on the driver's side door frame of the car.) More often than not it will be a false alarm but should always be checked.